Network issues

The ongoing network connection issues that you are currently facing is due to an outage from TATA Networks end. There is a fiber cut in SMW4(optical fibre submarine communications cable) submarine cables because of which a bandwidth crunch is faced by TATA Networks.

As per the last update received by the TATA support team, restoration process of the Internet services is being carried out in a phase-wise manner. This restoration process is getting delayed since this is a major and critical outage on multiple submarine cables. Partial traffic has been restored and TATA teams are working to restore the rest of the traffic at the earliest.

Affected area:
(SEA-ME-WE 4) – South East Asia–Middle East–Western Europe 4, so only Indian customers are facing this issue.
ISP’s like Airtel/MTNL/BSNL use TATA connection as their backbone and the current outage has impacted many such ISP’s.

Affected services:
You will experience sluggishness while accessing your websites and downloading emails.

We will keep you updated via this post as we get further details.

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