What is the Heartbleed bug?
Heartbleed is a flaw in OpenSSL, the open-source encryption standard used by the majority of sites on the web that need to transmit data users want to keep secure. It basically gives you a “secure line” when you’re sending an email or chatting on IM.
Encryption works by making it so that data being sent looks like nonsense to anyone but the the intended recipient.
Occasionally, one computer might want to check that there’s still a computer at the end of its secure connection, so it will send out what’s known as a “heartbeat,” a small packet of data that asks for a response.
Due to a programming error in the implementation of OpenSSL, the researchers found that it was possible to send a well-disguised packet of data that looked like one of these heartbeats to trick the computer at the other end of a connection into sending over data stored in its memory.

How bad is that?
It’s really bad. Web servers can keep a lot of information in their active memory, including user names, passwords, and even the content that user have uploaded to a service. But worse even than that, the flaw has made it possible for hackers to steal encryption keys, the codes used to turn gibberish encrypted data into readable information.

With encryption keys, hackers can intercept encrypted data moving to and from a site’s servers and read it without establishing a secure connection. This means that unless the companies running vulnerable servers change their keys, even future traffic will be susceptible.

Steps that we are taking:
• We have updated the OpenSSL packages installed on all our shared hosting servers
• At 05:30 hrs (GMT) on 11 Apr, 2014 Orderbox will force-terminate all active logged in sessions to prevent abuse by any hackers who may have exploited this bug.

• At this time, Orderbox may experience a disturbance of upto 5 minutes and no orders on Supersite or API will be processed. You will be required you to login again to your Control Panel to continue managing your account

Steps that you have to take:
1. The Heartbleed bug makes it practically impossible to detect history of abuse, but to be on the safer side, we strongly recommend that you change your DOMAIN and HOSTING Account passwords.

2. If you have WHM access on the hosting packages that you resell through us, you can use the force password reset option in WHM to ensure that all your hosting customers change their passwords

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