What is 2-Step Verification?
2-Step Verification is a security process in which you provide two means of identification. With 2-Step Verification enabled, you add an extra layer of security to your account. You will be required to sign in with your password and a code sent to your phone.

How will 2-Step Verification affect the way I login?
After you enable 2-Step Verification, you will be required to provide a code sent to your phone along with your username and password when logging into your Control Panel or Supersite.

How will 2-Step Verification affect my profile?
We will verify any changes to your email or phone number by sending a verification code to the previous email / phone number. You will be required to submit this code to complete the change to the email / phone number.

What happens if I lose my phone or can’t access my codes?
You can contact our support team at http://www.aalphanet.com/helpdesk/ to regain access to your account.

How can I offer 2 step verification to my Customers and Sub-Resellers?
2-Step Verification will be available to your Customers and Sub-Resellers by default.

How do I access my Customer’s / Sub-Reseller’s account if they have enable 2-Step Verification?
You can still login to your Customer’s / Sub-Reseller’s using the Login to Panel button. Learn how.

What if my Customer/Sub-Reseller loses their phone or can’t access their codes?
You can disable the 2-Step Verification for your Customer/Sub-Reseller, which will allow them to access their account with the password. Learn how.

Q. What is happening on 15th May 2015 ?
This is the day when all our personal mail packages (now migrated to business email) will reach its end of life. On 15th May 2015, the orders which have not been renewed after 15th April 2015, will expire and be in suspended state for 30 days.

Q. What will happen after the expiry ?
Once the order has expired, we will disable its outgoing mail functionality completely for a period of 30 days. However, POP and IMAP will continue to work, so you will be able to download the existing mails without any issues.
NOTE: No new emails will be received post the suspension.

Q. Why is my outgoing and incoming mail service disabled ?
We have done this, so that clients who are unaware of the change will take notice.

Q. How do we resume the mail services ?
You need to renew the hosting package as per the new billing cycle. Once the package is renewed the outgoing and incoming mail services will be restored instantly.

Q. What if I don’t want to renew ?
If you do not wish to renew the hosting package, you need to download the mails on your local machine. Once you have the mails locally, you don’t need to do anything further. The expired package will automatically get deleted after 30 days

Q. How do I delete unwanted email accounts ?
NOTE: You will not be able to do this after 15th May 2015, since the account will be in suspended state.
You need to renew the email service and then follow the below steps:
First, you need to delete the unwanted email accounts from the email dashboard.
After you have deleted the email accounts from the dashboard, to delete the email accounts permanently and reduce the used email accounts number, you need to follow the steps mentioned below :
– Log into your control panel
– Click on Products–>List all orders–>Click on the domain name.
– Scroll down to business emails –> Click on Delete Email Account(s)
Doing this you will be able to delete the email accounts permanently.

Once you have deleted the unwanted email accounts, please contact our Sales team for pro-rata refunds.

Q. How to switch to Free email service ?
There is no direct option of switching from business email to free email service. You will need to do the following:
First, take a complete back up of all the email accounts before deleting the email ids.
You can configure the same on any email clients using the pop settings and download all the emails to your local computer.
Once the contents are downloaded you will have to refer to the steps mentioned below :
– Log into the reseller control panel
– Click on Products–>List all orders–>Click on the domain name.
– Scroll down to business emails –> Click on Delete Order
One this is done you will have to click on Manage Emails under Emails option and create your free email accounts.

Starting 6th of August, 2014, Our Registrar will be charging an annual fee of INR 249 for Privacy Protection on every domain name.

For domain names that are already registered and use Privacy Protect service, no charge shall be levied till the domain name expires, or until the next renewal, whichever is earlier. At the time of renewal of the domain name, you will have the flexibility of not renewing Privacy Protect along with the domain name.

For domains names that are already registered and do not use Privacy Protect service, upon activation of this service, charges shall be applied on a pro-rata basis till the domain expires.

Why Privacy Protection?

– When buying a domain name you have to provide accurate contact information or else your domain registration could be terminated as it would be in violation of the registration agreement.
– This information has to be made publicly available to everyone via the public WHOIS database as required by ICANN, the international governing body for domain names.
– Everyday, this valuable source of accurate contact information is targeted and harvested by spammers and telemarketers resulting in unwanted and unsolicited contact. Also since your contact information is public, you are at risk for identity theft and fraud and of being contacted by harassers and stalkers.
– Privacy Protection ensures that your private information is not published by replacing all your publicly visible contact details with alternate contact information.

How does it work?

– When you enable Privacy Protection on a domain name, we replace all your publicly visible contact details with alternate contact information so that when a WHOIS query is performed on the domain, an alternate mailing address, email address and phone number are displayed.

– You retain full ownership of the domain and have complete control of it.
– Anyone that tries to contact you using the alternate email address or phone number provided in the public WHOIS database will be directed to an online contact form which will in turn email the message to you. All mails sent to the alternate mailing address will be discarded.
– Privacy Protection can be disabled/enabled at any time